Unemployment allowance – application

General information

German text altered – new translation is not available yet!

Applications for unemployment allowance can only be made by coming in person or online through the eAMS account.

Affected

Generally, anyone available for work placement who has met the qualifying period requirement and has not yet exhausted their entitlement period is eligible for unemployment allowance.

Requirements

A person is available for work placement if they may and are capable of accepting work and are fit for work, willing to work and unemployed.

Deadlines

No later than on day one of unemployment (or in certain cases no later than on the next business day).

Example

If the last day of work is a Friday, unemployment commences on a Saturday. In this case, the application for unemployment allowance must be submitted no later than on the following business day (Monday).

Anyone who has submitted an application for unemployment allowance via the eAMS account before their unemployment commences need only attend the regional office in person no later than ten days after electronic submission of the application.

Notifying the AMS on time ensures not only that the application for unemployment allowance is compliant with the regulations, but can also ensure that gaps in pension and health insurance can be avoided.

Competent authority

The competent regional office of the (AMS)German text

Procedure

Anyone who is not an eAMS account user must submit the application for unemployment allowance personally to the AMS. Representation by another person is only permissible if certain compelling reasons apply (e.g. starting a job or illness).

After the application has been checked by the AMS, if the conditions are met, unemployment allowance is awarded and notification is sent, which in particular details the start date, end date and amount of the entitlement to unemployment allowance.

If you do not agree with the benefit awarded, you have the right within three months of receipt of notice to demand a decision regarding your entitlement to benefits. If no demand is made for a decision regarding your entitlement to benefits is received within three months of receipt of notice, this is considered decisive circumstances not subject to further legal recourse.

If the application is rejected, the unemployed person will be provided with a decision. Complaints against decisions of the regional offices can be filed with the Federal Administrative Court; these must be submitted to the responsible regional office of the AMS.

Required documents

You need to submit different documents depending on your individual situation. For details in this regard, enquire to the competent regional office of the AMS.

Certificate of employment does not generally need to be submitted. Nonetheless, occasionally (e.g. if an employer does not perform social insurance reporting electronically), AMS may require that job certification be submitted. In this case, the employer must issue certification.

Costs and fees

There are no charges payable.

Further information

In certain cases (e.g. if a person has terminated their own employment relationship voluntarily), no unemployment allowance will be paid out in the first four weeks from the end of employment. More detailed information about the so-called 'embargo period' can also be found at oesterreich.gv.at.

Unemployed persons retain health insurance while drawing unemployment allowance. The health insurance fund will guarantee them and their family members the benefits to which people are entitled if they have health insurance based on an employment relationship (e.g. medical assistance, sick pay, etc.).

Anyone drawing unemployment allowance can also earn money at the same time up to the marginal employment threshold. The obligation to report a new employment to the AMS must be observed.

In this case, not only income from employment is counted, but also any other income (e.g. rental or land leasing income).

Unemployment allowance and childcare benefits can generally be claimed at the same time. Detailed information on this subject can also be found at oesterreich.gv.at.

Online guide and calculator

Weiterführende Links

Legal basis

Arbeitslosenversicherungsgesetz (AlVG)

Expert information

There is no expert information available.

Link to form

eAMS-KontoGerman text

Authentication and signature

Not applicable

Means of redress or appeal

Not applicable

Assistance and problem-solving services

There are no assistance or problem-solving services.

Translated by the European Commission
Last update: 30 November 2020

Responsible for the content: Federal Ministry of Labour