Privacy statement Privacy statement for and the "Digitales Amt (Digital Office)" government app

Purpose of the privacy policy

The Federal Chancellery (Bundeskanzleramt – BKA) has a duty to protect your personal data. In this statement, we outline which data is reached during the use of, how it is collected, and also what we use this data for.

The Federal Chancellery is responsible for the data collected from you in accordance with Article 24 et seq. of the General Data Protection Regulation (GDPR).

What is the purpose of this declaration?

This declaration applies to the website, all subpages and the "Digitales Amt" government app.

Data capture

Your data are collected by the following data processing operations.


Cookies are small text files that are stored on the requesting party's device in order to recognize them. Thus, the information contained in the cookies serve the session control or it is necessary information for the functionality and are technically absolutely necessary.

  • this domain represents the non-registered area of and does not use cookies
  • this domain is used for the authority search and form search and requires the technically necessary cookies "gemeindecode" and "JSESSIONID".
  • this domain is used for the registration procedure and requires the technically necessary cookies "UNIQUE_ID" and "JSESSIONID".
  • this domain represents the logged in area of and uses the cookie "_shibsession_xxxxxxxx" for the session control, where "xxxxxxxxx" is a generated hexadecimal value

Log data

 Each time you access the website, the visit is recorded in a log file (server logs) for a period of six months with the following log data:

  • IP address of the enquirer
  • call method (GET, HEAD, PUT)
  • target address without HOST
  • minutes with version (e.g. HTTP/1.1)
  • name of the file retrieved and amount of data transferred
  • date and time of the retrieval
  • notification indicating whether the retrieval was successful
  • processing time of the request in microseconds
  • user agent used
  • SSL version used
  • referrer

This data is used for system security verification, error analysis and for statistical purposess.

We reserve the right to carry out personal analysis or profiling in the event of attacks on BKA’s internet infrastructure.

Analysis tool Matomo

The website and the app use the open-source tool Matomo for statistical purposes. In addition, the log data are stored in the Matomo tool and hence made anonymous. With Matomo, no data are transmitted to servers which are not monitored by the Federal Chancellery (BKA).


To ensure a continuous improvement in the answering performance, dialogues and data arising from user enquiries are processed to enhance the service quality.

Services automated by the ID Austria or citizen’s card

When using your ID Austria or citizen’s card, the following data are processed on the website or in the app:

  • first name
  • surname
  • date of birth
  • personal identifiers associated with the specific area, as well as encrypted area-specific personal identifiers which are generated with the help of the ID Austria or citizen’s card, and which depend on the particular process and particular stage of the process
  • txID (identification number), which is assigned by the system when logging in with the ID Austria and is retained until logging out.

A-Trust signature service in the app

The use of personal data by A-Trust takes place in accordance with the relevant data-protection regulations, in particular the requirements of the General Data Protection Regulation (GDPR). The use of data takes place exclusively for the purpose of fulfilling a contract or on a legal basis. The customer also recognizes and consents to the fact that the following types of data need to be used and processed in order for services included in the contract to be delivered:

Name (first name(s), surname(s)), telephone number, certificate serial number, length of validity of the certificate, timings of signatures, domain of the signature recipient, unique ID, Push ID, document to be signed, date of contract.

Feedback function

In order to continuously improve the platform and the "Digitales Amt" government app based on the experiences of users, it is possible to give feedback. In this process, a rating and an open comment can be posted, of which the latter is saved in plain text. Feedback is anonymous and no information about the assessor is stored (unless the person himself/herself enters personal data in the comment field).

Push notifications in the app

Push notifications from "Digitales Amt" are sent via Firebase Cloud Messaging (FCM). For iOS users, the transmission also takes place via the Apple Push Notification Service (APNs). In this case, the option to use Google Analytics is disabled.

In order to send the notifications to the respective recipient, a non-person-specific ID is generated for the app and processed in FCM – with iOS additionally in APNs –, and in the push notification service of the app.

To be able to use the notification function, you must enable this feature in the app.

To do so, the app opens an operating system dialogue once you have accepted the terms and conditions of use. You can always change your selection in the system settings, but you must switch back into the app for it to take effect.

Data storage

The data are stored in the Federal Data Processing Centre Ltd ("Bundesrechenzentrum GmbH" or simply "BRZ GmbH"), the IT service provider of the Austrian federal administration. Copies are available exclusively for the central backup process of the Federal Data Processing Centre Ltd (BRZ GmbH). The BRZ GmbH system administrators, who are responsible for the technical operation, have access to this data. This data is accessed only iexclusively in individual cases, in accordance with the General Data Protection Regulation (GDPR) the Data Protection Act (Datenschutzgesetz or DSG) and this data protection declaration.

There is no transfer of this data to any third parties.

Data subject rights

You have the right to information about data concerning yourself, as well as the right to have data rectified or deleted. You have a right to restrict or to object to data processing, as well as the right to transfer data.

If you consider that your rights are not being complied with or are not being ad-equately complied with, you have the possibility to lodge a complaint with the Data Protection Authority.

Contact details

Federal Chancellery (Bundeskanzleramt - BKA)

Abteilung VII/B/4 E-Government Bürger
Ballhausplatz 2
A-1010 Wien

BKA data protection officers:

Bundeskanzleramt Österreich,

Ballhausplatz 2, 1010 Wien

Not certified translation
Last update: 2 May 2024

Responsible for the content: Federal Chancellery