Manage my ID Austria
Whenever you access services outside of the oesterreich.gv.at domain, you will be directed to A-Trust, which provides signature systems for the ID Austria project. The ID Austria service is currently in its pilot phase - new features are being added on a rolling basis.
I have forgotten my login details or lost my device
Prerequisite: You know your ID Austria user name and have a second authentication factor (e.g. active login in the app "Digitales Amt" or "Handy-Signatur", FIDO security key or SMS TAN).
Hint: If you do not have a second authentication factor, the password cannot be reset. In that case, you must register a new ID Austria.
If you have not stored your mobile phone number in the system, please contact A-Trust technical support.
Associated devices and apps
More information about FIDO security keys and FIDO2
Managing your account
If you use a mobile phone signature, you can view your signature certificate data at handy-signatur.at by logging in and going to "Meine Daten" ("My Data") from the "Mehr" ("More") menu.
Your ID is valid for five years after it is issued by the relevant government office. When a user switches from a mobile phone signature to an ID Austria account, the time remaining on their existing mobile phone signature certificate is transferred to the ID Austria account. Basic ID Austria accounts (as opposed to fully-functional accounts) cannot be extended. Find out more.
If you use a mobile phone signature, you can extend it on handy-signatur.at.
There are a few things you need to know about this feature: It is only available if your ID Austria account has been officially registered by a government office. It will not work if you switched from a mobile phone signature without registering the new account. Supported ID Austria accounts will have usernames with at least one letter in them.
This feature will not work if you ID Austria account was created as a result of switching from a mobile phone signature. For these accounts, your mobile phone number doubles as your username, and you can only change your mobile phone number by re-registering your ID Austria account. We are still working on an online system to make this process easier.
Privacy and data protection
The ID Austria service is provided and delivered on the basis of the Austrian e-Government Act (e-Government-Gesetz) and the EU General Data Protection Regulation (GDPR). For more information about the way data is processed, please contact the Digitales Amt (Digital Office) customer service hotline. You can also revoke consent you have already given by contacting this number.
This gives you a complete overview of which personal data was processed and when.