Issuance of a European Health Insurance Card

General information

If you receive treatment in another EU country, showing a European Health Insurance Card (EHIC) can make payment and subsequent reimbursement of treatment costs easier.

The European Health Insurance Card is a free card that is on the reverse of the e-card and entitles you to medically necessary services within the public health system during a temporary stay in EU countries, EEA states, Switzerland, North Macedonia, Montenegro, Serbia and Bosnia-Herzegovina.

The European Health Insurance card makes it possible to receive healthcare under the same conditions as citizens in the respective country, and to apply for reimbursement of treatment costs.

Advice

EU citizens must contact the competent health insurer in their home country to be issued the European Health Insurance Card.

Affected

Persons who receive medical treatment in another EU country during a temporary stay

Requirements

(Co-) insurance in Austria   

Deadlines

The expiration date of the card will depend on the duration of the insurance period.
As soon as the expiration date passes, a new card will be sent provided that valid insurance is in place.

Competent authority

The applicable statutory health insurance carrierGerman text

Procedure

The European Health Insurance Card is issued by the competent health insurance carrier.

It is displayed on the reverse side of the e-card. If the data fields on the e-card are populated with stars, this is not considered proof of entitlement. In this case, replacement certification must be applied for from the appropriate health insurance carrier before the travel date. This can be obtained by calling customer service at the statutory health insurance carrierGerman text.

Required documents

No documents are required.

Costs and fees

There are no charges payable.
There are also no fees payable for the issuance of replacement certification.

Further information

Not applicable

Legal basis

Not applicable

Expert information

There is no expert information available.

Link to form

Not applicable

Authentication and signature

Not applicable

Means of redress or appeal

Not applicable

Assistance and problem-solving services

There are no assistance or problem-solving services.

Translated by the European Commission
Last update: 3 February 2022

Responsible for the content: Association of Austrian Social Insurance Institutions