Passenger rights

Up-to-date information on passenger rights, rail travel, air travel, bus travel, ship travel

• General information on passenger rights
• Travelling by rail
  • General information about rights on rail travel
  • Rights in case of delay/cancellation of trains
  • Damage/Loss of luggage when travelling by rail
  • Accidents on rail journeys – compensation and assistance
• Travelling by air
  • General information about rights on air travel
  • Online booking of flights − right to price transparency
  • Rights in case of delay/cancellation/overbooking of a flight
  • Damage/loss of luggage when travelling by air
• Travelling by bus
  • General information about rights when travelling by bus
  • Rights in case of delay/cancellation of a bus trip
  • Accidents on bus trips − compensation and assistance
• Travelling by ship
  • General information about rights when travelling by ship
  • Rights in case of delay/cancellation of a ship trip
  • Incidents at sea – compensation and assistance