Privacy statement for digital government agency services on oesterreich.gv.at

You can consult the general privacy policy of oesterreich.gv.at for more information.

Personal Data

In order to access specific services available in the logged-in area of oesterreich.gv.at, the processing of your profile data is required.

Intended use

Providing an email address is necessary for communication purposes when using certain digital services on oesterreich.gv.at.

What data is stored?

• the email address required as a mandatory field
• an ID for push notifications, provided prior consent has been given

The email address can be changed or deleted at any time via the 'Profile' menu item.
The following data is processed during login via ID Austria for system security and traceability purposes:

1. first name
2. surname
3. date of birth
4. main residence
5. personal identifiers associated with the specific area, as well as encrypted area-specific personal identifiers which are generated with the help of the ID Austria or citizen’s card, and which depend on the particular process and particular stage of the process
6. txID (identification number), which is assigned by the system when logging in with the ID Austria and is retained until logging out.

In the course of using the website, the following log data is additionally recorded:

1. date and time
2. generated app log UUID - unique identifier used to correlate log data of individual components
3. system activities

• error notifications
• access to services

4. system information
   • device name, model, description
   • operating system, operating system version
   • browsers
   • screen resolution
   • current URL
   • software version

The data is retained for a period of 12 months.

Data to ensure traceability of transactions in the context of government agency services.

For all services, the txID assigned at login and a unique ID/transaction ID (unique identifier for the action performed) are stored together with technical data (action name, timestamp, duration, status) for each service call. These IDs are only linked to the personal data in the event of an error (error search).

Based on the generated app log UUID, no personal reference or inference on the device of a specific user is possible. The currently logged data is purely technical in nature, and there is no personal reference.

In the case of ‘anonymous’ transmission of log data, only the fact that there is a user with a device of a certain type and that recorded program processes occurred is known.
This data is used exclusively to support error analysis and thus to continuously improve our website and the services offered.

The data is retained for a period of 12 months.

If necessary, the following data will be processed in case of queries at the Service Center:

1. first name
2. surname
3. date of birth

Privacy policy – first issuance of documents

Intended use

You can use the First Issuance of Documents service to apply for the following documents when a child is born:

• birth certificate
• proof of citizenship
• confirmation of registration
• e-card.

The following data of the applicant is processed when the applicant logs in to ID Austria:

• first name
• surname
• date of birth
• main residence
• personal identifiers associated with the specific area, as well as encrypted area-specific personal identifiers which are generated with the help of the ID Austria or citizen’s card, and which depend on the particular process and particular stage of the process
• txID (identification number), which is assigned by the system when logging in with the ID Austria and is retained until logging out.

What data is processed when you use the service?

• the child’s date of birth
• whether the parents are married to each other (yes/no)
• whether the father is listed on the birth certificate (yes/no)
• if the father is listed on the birth certificate: the father’s surname
• the child’s forename(s)
• the child’s surname
• the child’s religion
• the child’s religious denomination (legally recognised church or religious community/denomination)
• the child’s main residence
• the applicant’s email address
• the applicant’s telephone number (optional). 

Privacy policy for the birth checklist

The birth checklist helps you to organise your pregnancy and to complete important tasks in good time. You can adapt the list to your individual situation by providing your personal information.

What data is stored?

The following data must be provided during the personalisation process:

• employment relationship status (yes / no / not stated)
• expected/actual birthdate
• married (yes/no).

This data can be modified or deleted at any time.

If you use the checklist, the following data is also stored for each task:

• task complete: yes or no.

The following data is processed when you log in to ID Austria:

• first name
• surname
• date of birth
• personal identifiers associated with the specific area, as well as encrypted area-specific personal identifiers which are generated with the help of the ID Austria or citizen’s card, and which depend on the particular process and particular stage of the process
• txID (identification number), which is assigned by the system when logging in with the ID Austria and is retained until logging out.

Note:
If you withdraw your consent to the privacy policy, the profile data you provided while using the service will also be deleted. Please note, however, that any data processing carried out on the basis of your consent prior to its withdrawal remains lawful.

Privacy policy: Change of residence

Please note the privacy information before proceeding with the residence change service.

Intended use

Using the 'Change of Residence' service, you can carry out the following registration procedures online:

• registering and deregistering your main residence or secondary residence 
• main residence becomes the secondary residence or vice versa (change of status)

You can also complete this registration for your own underage children at the same place of residence.

To provide you with personalized information, your data will be collected and processed in the course of registration, deregistration, or change of residence.

What data is processed?

The consent to the privacy policy is stored in the user's profile.

The following data is used or to be entered in the registration/deregistration/reregistration process:

• personal data of the person subject to registration
  • birthplace
  • gender
  • citizenship
• legally recognised church or religious society/confessional community (selection ‘no indication’ possible)
• address of the current main or secondary residence:
  • street and house number
  • staircase, if applicable
  • door number, if applicable
  • postal Code
  • country
  • city
• address of the new main or secondary residence:
  • street and house number
  • staircase, if applicable
  • door number, if applicable
  • postal Code
  • country
  • city
• Selection of own or third-party property
• If „own property“ is selected: confirmation that the registrant is the owner of the residential property you choose your own property
• If „third party property“ is selected: Information about accommodation provider:
  • street and house number
  • staircase, if applicable
  • door number, if applicable
  • postal Code
  • country
  • city
  • confirmation that the accommodation provider is informed of the residence
• If the same registration process is carried out for own minor children at the same place of residence, the following data of the children will be queried and used:
  • confirmation of nursing and parenting rights for the children
  • forename
  • surname
  • birthday
  • birthplace
  • gender
  • citizenship
  • Legally recognised church or religious society/confessional community (selection ‘no indication’ possible)
• consent to the privacy policy

Privacy policy: ID card reminder service

Your Austrian identity documents – passport and identity card – are stored in the Identity Document Register (IDR).

Intended use

The ID reminder service allows you to activate the reminder service of the Identity Documents Register (IDR). After activation, your documents stored in the IDR will be displayed.
To provide personalized information, data will be collected, processed, and stored.

What data is processed?

The following data is processed during login via ID Austria:

• your first name
• your family name
• your date of birth

As part of the activation or deactivation of the reminder service, the following data is requested:

• reminder service registration “ON” or “OFF”

After activating the reminder service, the following data will be retrieved from the IDR:

• document type
• document number
• expiration

What data is stored?

As part of the activation or deactivation of the reminder service, the following data is stored:

• IDR reminder service login status (on/off)

Privacy policy: Certificate service

For the use of the certificate service, the Federal Chancellery (BKA) provides you with the following data protection information.

Intended use

The document service helps you quickly obtain certain documents (e.g., partial birth certificate, partial excerpt on name usage) without having to visit an office.

What data is processed?

The following data is processed during login via ID Austria:

• first name(s)
• surname
• birthday
• sector-specific personal identification mark of the State's field of activity Personal identity and civil rights
• USERID of the LDAP network protocol according to RFC 4519
• The consent to the privacy policy is stored in the user's profile.
• The information regarding which certificate/extract from the Central Civil Status Register (ZPR) was selected.

The processing of the data will end after the extract from the Central Civil Registry (ZPR) has been loaded.

Privacy policy: Apply for a Voting Card

Intended use

‘Apply for a voting card’ helps you, as an eligible citizen, to digitally apply for a voting card for the selected election without having to visit an office. To provide you with personalised information, data will be processed during the application process.

What data is processed?

As part of the application, the following data will be used or must be entered:

• first name, last name, date of birth
• main residence
• reason for request
• contact details: e-mail and/or telephone number
• delivery option
• optional: delivery address of the voting card
• optional: shipping method
• optional: requirement electoral card and ballot template

The following data is processed during login via ID Austria:

• forename
• surname
• birthday
• main residence data from the central register of registration