Emergency assistance – application

General information

German text altered - new translation is not available yet!

Applications for emergency assistance only be made by coming in person or online through the eAMS account.

Affected

Unemployed persons who have exhausted their entitlement to unemployment allowance or a temporary allowance

Requirements

Emergency assistance can only be provided if the unemployed person is available for placement and is in emergency circumstances.

Emergency circumstances are present when it is not possible for the unemployed person to satisfy her/his life necessities.

Deadlines

Emergency assistance must be applied for within five years since the last unemployment allowance or emergency assistance claim. This deadline may be extended if certain conditions are met.

Competent authority

The competent regional office of the AMS in each caseGerman text

Procedure

Anyone who is not an eAMS account user must submit the application for emergency assistance personally to the AMS. Representation by another person is only permissible if certain compelling reasons apply (e.g. starting a job or illness).

After the application has been checked by the AMS, if the conditions are met, emergency assistance is awarded and notification is sent, which in particular details the start date, end date and amount of the entitlement to emergency assistance.

If you do not agree with the benefit awarded, you have the right within three months of receipt of notice to demand a decision regarding your entitlement to benefits. If no demand is made for a decision regarding your entitlement to benefits is received within three months of receipt of notice, this is considered decisive circumstances not subject to further legal recourse.

If the application is rejected, the unemployed person will be provided with a decision. Complaints against decisions of the regional offices can be filed with the Federal Adminstrative Court ; these must be submitted to the responsible regional office of the AMS.

Required documents

You need to submit different documents depending on your individual situation. For details in this regard, enquire to the competent regional office of the AMS.

Costs and fees

There are no charges payable.

Further information

In certain cases (e.g. if a person has terminated their own employment relationship voluntarily), no emergency assistance will be paid out in the first four weeks from the end of employment. More detailed information about the so-called 'embargo period' can also be found at oesterreich.gv.at.

Unemployed persons retain health insurance while drawing emergency assistance. The health insurance fund will guarantee them and their family members the benefits to which people are entitled if they have health insurance based on an employment relationships (e.g. medical assistance, sick pay, etc.).

Anyone drawing emergency assistance can also earn money at the same time up to the marginal employment threshold. In this case, not only income from employment is counted, but also any other income (e.g. rental or land leasing income). If the person starts a new job, this circumstance must be reported to the AMS.

Emergency assistance and childcare benefits can generally be claimed at the same time. Detailed information on this subject can also be found at oesterreich.gv.at.

Online guide and calculator

Emergency assistanceGerman text

Further Links

Legal basis

Sections 33 and following of the Arbeitslosenversicherungsgesetz (AlVG)

Expert information

There is no expert information available.

Link to form

eAMS-accountGerman text

Authentication and signature

Not applicable

Means of redress or appeal

Not applicable

Assistance and problem-solving services

There are no assistance or problem-solving services.

Translated by the European Commission
Last update: 30 November 2020

Responsible for the content: Federal Ministry of Labour