Emergency assistance - Notification requirements

General information

If you are looking for work, you have to report certain changes in your circumstances to the AMS.

Affected

Individuals receiving emergency assistance.

Requirements

If you start a new job, you must report this to the AMS immediately. This also applies to marginal employment (→ USP) (geringfügige Beschäftigungen).

You must report any of the following changes to the AMS as soon as possible, and in any event within a week after the relevant event takes place:

  • Your economic circumstances change
  • You move house
  • You leave Austria for any period of time
  • You are signed off sick or admitted to hospital
  • Your circumstances change in any other way that might affect your entitlement to emergency unemployment assistance

As a rule, emergency unemployment assistance is not paid to claimants during stays outside Austria (i.e. their payments are suspended). However, payments can be made to claimants abroad under certain circumstances. For full details of the rules regarding "suspension of emergency assistance payments," go to oesterreich.gv.at.

If you fail to report to the AMS as requested, you will lose your entitlement to emergency assistance until such time as you appear at the office in person. The requirement to report in person may be waived if you have a good reason not to attend and report it to the office.

Deadlines

You must report relevant information to the AMS without delay.

Competent authority

The competent authority will be the competent regional office of the AMS (→ AMS)German text. This will usually be the office closest to where you live.

Procedure

As a rule, reports can be made electronically (e.g. via your eAMS-accountGerman text), over the phone, in writing or in person.

Required documents

The documents/evidence you are required to provide will vary depending on your individual circumstances. For further information, please contact the competent regional office of the AMS.

Costs and fees

The service is free of charge.

Further information

Online guide and calculator

Emergency assistance (→ AMS)German text

Further links

Legal basis

Arbeitslosenversicherungsgesetz (AlVG)

Expert information

No expert information available.

Link to form

eAMS-Account (→ AMS)German text

Authentication and signature

In person: Report to the competent regional office of the AMS (→ AMS)German text

Electronically: Report using your eAMS-Account (→ AMS)German text (you can request login details on your eAMS-Account (→ AMS)German text, over the phone, by sending an e-mail to the regional AMS office, or via FinanzOnline (→ BMF)German text).

Advice

Information on any special procedures introduced as a result of the COVID-19 pandemic will be provided on the → AMS homepage.

Means of redress or appeal

If you appeal a decision by the AMS, you can object to it up to four weeks after the original decision is delivered to you. The regional office has ten weeks to reach a provisional decision on any complaint. If the regional office fails to reach a provisional decision, or if this decision is appealed to the Federal Administrative Court (Bundesverwaltungsgericht) within two weeks, the Federal Administrative Court will rule on the case.

Assistance and problem-solving services

The AMS provides ombudsman services in each of Austria's provinces

Certified Translation
Last update: 12 January 2022

Responsible for the content: Federal Ministry of Labour